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CANCELLATION / REFUNDS / WEATHER POLICY / FEES
| ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 9:00 PM |
| · n a t u r e · e c o l o g i c a l · c u l t u r a l · e d u c a t i o n a l · a d v e n t u r e · |
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| BOOKING ONLINE - TERMS & CONDITIONS |
| Certified Interpretive Tour Guide Service for the EcoSensitive Traveler |
| It is understood that when you complete the booking process, you agree with our Terms and Conditions. |
WEATHER POLICY
- Our staff will be monitoring the weather for your
safety through official alerts from the Government.
Your guide and/or driver will cancel or reroute your
walk if her/she believes that potentially dangerous
situations are probable due to weather conditions.
- When cancellations are made by us, you will be
given the option to reschedule the trip or receive a
rain check valid for five years. (August 8, 2025)
- If a client decides to cancel before departure time
due to weather forecast and before our decision
making, our cancellation policy will apply as we will
not refund your payment.
- We highly recommend that you buy a travel
insurance with cancellation cover before departure
to your final destination.
CANCELLATIONS BY CLIENTS
At least 72 hrs. before the tour
At least 72 hrs. before the tour
- Written notice is required for all
cancellations 72 hours before the
tour.
- A voucher will be issued in the
amount of the money paid (deposit
or full payment) and will be sent to
you via email in the next 72 hours.
You should confirm that you have
received it.
- You will be allowed to use any money
paid (deposit or full payment) within
the next year for any activity of the
same price.
- Reservations are required, please
send us an email with copy of the
voucher in order for us to open a
special ticket for you and apply the
money paid to your new reservation.
- If the price of selected activity has
changed, the difference will be
charged to your credit card upon
your approval.
- Please, do not leave voice messages
or send text messages; you must
contact us on the phone and send
written cancellation notice via
email. Do not assume that we have
received the message; always confirm
with our staff if you don´t receive a
communication from us; otherwise,
balance due will be charged to
your credit card.
- A cancellation fee could apply for
customized/private tours and
activities that include transfers,
transportation, equipment rental,
meals, combos, etc.
What happens after you request?
- You will receive an email with the copy
of your request.
- Upon receipt of your request, we will
verify if selected date(s), drivers, or
guides are available.
- If the date is available, we will confirm
you in the next 24 hours.
- We will not charge your credit card for
the deposit per person until we contact
you on the phone. Once we answer all
your questions, we will proceed to
confirm your booking.
- You will have 48 hours to cancel
your booking via email without it
been charged to your credit card,
please inform us via email before this
- 48 hours window ends.
- Your credit card will be charged after
- 48 hours of confirming your booking.
- Bookings made with less than 72 hours
of the activity date will be charged as a
full payment. A ticket will be opened in
our booking system to complete your
reservation. No refund will be issued
when bookings are made 72 hrs. before
the tour.
- A receipt of your payment will be sent
automatically to your email; this will
complete your booking online. This
voucher will be your TICKET.
- No refunds for the deposit will be given
after completing the online booking.
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CANCELLATIONS BY CLIENTS
Less than 72 hrs. before the tour
LAST MINUTE CANCELLATIONS, NO SHOWS
the day of the tour
Less than 72 hrs. before the tour
- No refund or voucher will be issued if you cancel your tour 72 hours
before the trip. Balance due will be charged to your credit card.
- A minimum cancellation fee of $75 per tour will be charged to
your credit card depending if you have signed for multiple tours
or combos and the type of agreement with our suppliers. On
private or custom tours, fees are higher (see graphic).
LAST MINUTE CANCELLATIONS, NO SHOWS
the day of the tour
- Refunds will not be made for unused hotels, tours or meals, if applicable.
- No refund for last minute cancellations, no show at meeting point, or
- pick-up hotel/port.
- There can be no adjustment for unused portions of a program unless
arrangements have been made with our company prior to departure and
confirmed via email.
- If we need to end the trip because our non-smoking policy is not followed, no
refund will be issued on unsued portitons of the tour. Any balance due will be
charged to your credit card; a $250 cancellation fee applies, plus the cleaning fee,
if applicable.*
- Balance due, if any, will be charged to your credit card, plus applicable
fee.
- A minimum cancellation fee starting at $50 per tour will be
charged to your credit card depending if you have signed for
multiple tours or combos.
What will happen if my flight or cruise ship will not arrived on time?
- We strongly suggest that you purchase a travel insurance policy in
case flight is canceled or ship has to go to another port due to adverse
weather conditions. Check with your ship cancellation policies.*
- Our staff will keep informed on canceled or delayed flights; you should
contact us as soon as possible either with our office or the driver that
will pick up you or group as per instructions in our agreement (waiting
time, cancellation or rescheduling fees).
- We strongly recommend that you contact us on the phone, send an
email or WUp message, if possible, informing us on the delay, plus a
- text message to designated driver or guide.*
INCLEMENT WEATHER POLICIES FOR OUTDOOR
ACTIVITIES
ACTIVITIES
- Severe weather watches mean that severe
weather could occur within the next few hours.
- Severe weather warnings mean that severe
weather is going to occur within 15-30 minutes.
Warnings are proceeded by watches (approx.
- 1-3 hours before).
- If thunder is heard, all activities are cancelled until
30 minutes after the last time thunder is heard.
- If a severe weather watch or warning is issued
(including isolated or scattered thunderstorms),
all outdoor activities will be canceled during the
warned timeline. As this is out of our control, our
Weather Policy applies.
| We reserve the right of admission. |
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| We appreciate your interest in traveling with us! |
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CANCELED TOURS FOR REASONS OUT OF OUR CONTROL
CANCELED TOURS BY ADVENTOURS / BIRDING PUERTO RICO
- If for any reason local Government order another lockdown, or there is an event, such as: earthquake, hurricane or war,
you will be given a credit from funds we can recover from contractors for the services not used, if applicable. This
credit will be available to use on your next visit to Puerto Rico within the next five years. (August 8, 2025)
- Any trip to El Yunque National Forest is subject to delays in the road o closing the Forest due to reconstruction of roads
and facilities due to hurricanes Irma and María. We will give you an alternate date for selected activity or modify the
route or tour you booked with us. If you are unable to accept, you will be allowed to use any money paid in your next
visit to Puerto Rico within the next year. The same applies to Federal Government shutdowns.
- No charges for rescheduling your tour.
CANCELED TOURS BY ADVENTOURS / BIRDING PUERTO RICO
- No refunds will be given after 48 hours of completing the online booking.
- Nevertheless, if for any reason out of our control and after 48 hours of completing the booking online, we must cancel
a departure on which you are booked and you are unable to accept alternate tour or date/s which will be offered, we
will issue a voucher valid for five years for any money paid.
- Unable to travel in those 5 years? Contact us and we will extend the date. This applies to any voucher included those
issued before this update (May 8, 2025). You also have the option to transfer the voucher to another person; if this
happens, reservations are made directly with us one month before the trip, not online and subject to our availability
during the high season. (August 8, 2025)
- If after you agree (via email, text message or telephone conversation) to an alternate tour or date, you decide to cancel,
it will be considered as a cancellation, henceforth our Cancellation Policy will prevail.
- For your protection, it is important and strongly recommended that you have or purchase adequate travel insurance
before departing to Puerto Rico that includes cancellation by you or tour operator, tour/activity interruption, coverage
for hurricanes, earthquakes,natural disasters, emergency medical coverage, pre-existing medical conditions, student
travel . Before buying your travel insurance make sure that it includes the outdoor activities you want to book with us,
specially outdoor adventures.
- AdvenTours / Birding PUERTO RICO cannot assume responsibility of any fee or cost of travel arrangements not made
through us, such as: airline tickets, hotels or any other travel expenses that are not included in the itinerary or activity
that you have booked with us as your private travel insurance should cover these expenses.
- If we need to end the trip because our non-smoking policy or health protocols are not followed, no refund will be
issued. Any balance due will be charged to your credit card, including the cancellation fee (starts at $125)
and cleaning fee (starts at $350). Cleaning fees will depend on vehicle use to offer the service.
- No charges for rescheduling your tour.
CANCELLATION POLICY ON SPECIAL SHARED EVENTS AT EL YUNQUE NATIONAL FOREST
Solo Travelers
- Special Shared Event (SSE) means when a customer books a birding tour in El Yunque with the minimum required and
is not interested in a private tour, we will open the activity as a SSE so that other people can book on the same day and
time. The minimum required in our birding tours at El Yunque is two people, regular Terms and Conditions apply.
Solo Travelers
- When a solo traveler (Customer A) wants to book a tour and prefer to pay only one portion, not the minimum required,
we open the activity as a SSE. One non-refundable ticket will be opened and charged to the credit card after 48 hours of
the booking. The person is responsible to pay for the minimum required to offer the activity if nobody else books the
same tour. - When Customer B is also a solo traveler and books the activity that has been opened as a SSE, both customers (A & B)
will be paying per person as the minimum of participants has been reached. - If Customer A decides to cancel, we cannot charge Customer B for two tickets in order to meet the minimum required
as requested by Customer A. There will be no refund to Customer A; a $25 cancellation fee applies. - Nevertheless, if Customer A decides to cancel the activity within 48 hours from opening the SSE, the credit card will
not be charged. BUT, if in the 48 hours period another solo traveler has already booked, the credit card of Customer A
will be charged. - Regardless the reason for the cancellation and the unique nature of our work, we remain firm on our Cancellation Policy as
per this General Terms and Conditions; henceforth, all deposits/payments are non-refundable for shared events
for solo travelers. Thanks for your understanding.
| If you are planning to visit Puerto Rico during the peak of the hurricane season (September or October), please stay informed with weather updates to ensure your safety and minimize disruption. You can visit the National Weather Service in San Juan for accurate information. |
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PEEK PROTECT
What is Peek Protect?
- Any online reservation you make with us is handled by our reservation
software vendor, Peek Pro.
- Peek Pro, now provides the option to protect your purchase directly with
them through Peek Protect. You can buy this protection at the end of the
booking process (see link to the right).
- If you decide not to purchase Peek Protect, our Cancellation Policy
will apply. We strongly recommend to buy a travel insurance before
departing to Puerto Rico that includes cancellation by you or tour operator,
tour/activity interruption, coverage for hurricanes, natural disasters,
emergency medical coverage, pre-existing medical conditions, student
travel . Before buying your travel insurance make sure that it includes the
outdoor activities you want to book with us, specially outdoor adventures.
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Peek Protect is an exclusive product that offers booking
protection for qualified products such as rentals and
activities when you book with a participating partner.
When booking with a partner that offers Peek Protect:
At checkout, you’ll see the option to add Peek Protect for a
small fee on eligible products (like rentals or activities).
If you choose to add it, your booking is covered against
certain disruptions.
If you need to cancel and qualify under the program’s rules,
the protection provider will refund you directly not the
business.
https://support.peek.com/hc/en-
us/articles/18540868157588-What-is-Peek-Protect
Information added on our update of August 8, 2025.
protection for qualified products such as rentals and
activities when you book with a participating partner.
When booking with a partner that offers Peek Protect:
At checkout, you’ll see the option to add Peek Protect for a
small fee on eligible products (like rentals or activities).
If you choose to add it, your booking is covered against
certain disruptions.
If you need to cancel and qualify under the program’s rules,
the protection provider will refund you directly not the
business.
https://support.peek.com/hc/en-
us/articles/18540868157588-What-is-Peek-Protect
Information added on our update of August 8, 2025.
| © 1992 - 2025 AdvenTours / Birding PUERTO RICO, *updated October 13, 2025. |
| AdvenTours / Birding PUERTO RICO is an equal opportunity provider. Our company complies with local regulations required for vehicles, tour guides, drivers, and recreational sites. El Yunque National Forest Authorization ID: YNF4007 Puerto Rico Tourism Company Tour Guide Certification GT-92-021 Negociado de Transporte y Otros Servicios Públicos ET-50157 |