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| 787.530.8311 |
CANCELLATION / REFUNDS / WEATHER POLICY / FEES
| ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 9:00 PM |
| · n a t u r e · e c o l o g i c a l · c u l t u r a l · e d u c a t i o n a l · a d v e n t u r e · |
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| BOOKING ONLINE - TERMS & CONDITIONS |
| Certified Interpretive Tour Guide Service for the EcoSensitive Traveler |
| It is understood that when you complete the booking process, you agree with our Terms and Conditions. |
WEATHER POLICY
- Our staff will be monitoring the weather for your
safety through official alerts from the Government.
Your guide and/or driver will cancel or reroute your
walk if her/she believes that potentially dangerous
situations are probable due to weather conditions.
- When cancellations are made by us, you will be
given the option to reschedule the trip or receive a
rain check valid for one year.
- If a client decides to cancel before departure time
due to weather forecast and before our decision
making, our cancellation policy will apply as we will
not refund your payment.
- We highly recommend that you buy a travel
insurance with cancellation cover before departure
to your final destination.
CANCELLATIONS BY CLIENTS
At least 72 hrs. before the tour
At least 72 hrs. before the tour
- Written notice is required for all
cancellations 72 hours before the
tour.
- A voucher will be issued in the
amount of the money paid (deposit
or full payment) and will be sent to
you via email in the next 72 hours.
You should confirm that you have
received it.
- You will be allowed to use any money
paid (deposit or full payment) within
the next year for any activity of the
same price.
- Reservations are required, please
send us an email with copy of the
voucher in order for us to open a
special ticket for you and apply the
money paid to your new reservation.
- If the price of selected activity has
changed, the difference will be
charged to your credit card upon
your approval.
- Please, do not leave voice messages
or send text messages; you must
contact us on the phone and send
written cancellation notice via
email. Do not assume that we have
received the message; always confirm
with our staff if you don´t receive a
communication from us; otherwise,
balance due will be charged to
your credit card.
- A cancellation fee could apply for
customized/private tours or activities
that include transfers, transportation,
equipment rental, meals, combos, etc.
What happens after you request?
- You will receive an email with the copy
of your request.
- Upon receipt of your request, we will
verify if selected date(s), drivers, or
guides are available.
- If the date is available, we will confirm
you in the next 24 hours.
- We will not charge your credit card for
the deposit per person until we contact
you on the phone. Once we answer all
your questions, we will proceed to
confirm your booking.
- You will have 48 hours to cancel
your booking via email without it
been charged to your credit card,
please inform us via email before this
- 48 hours window ends.
- Your credit card will be charged after
- 48 hours of confirming your booking.
- Bookings made with less than 72 hours
of the activity date will be charged as a
full payment. A ticket will be opened in
our booking system to complete your
reservation. No refund will be issued
when bookings are made 72 hrs. before
the tour.
- A receipt of your payment will be sent
automatically to your email; this will
complete your booking online.
- No refunds for the deposit will be given
after completing the online booking.
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CANCELLATIONS BY CLIENTS
Less than 72 hrs. before the tour
LAST MINUTE CANCELLATIONS, NO SHOWS
the day of the tour
Less than 72 hrs. before the tour
- No refund or voucher will be issued if you cancel your tour 72 hours
before the trip.
- Balance due, if applicable, will be charged to your credit card.
- A minimum cancellation fee of $25 per tour will be charged to
your credit card depending if you have signed for multiple tours
or combos.
LAST MINUTE CANCELLATIONS, NO SHOWS
the day of the tour
- Refunds will not be made for unused hotels, tours or meals, if applicable.
- No refund for last minute cancellations, no show at meeting point, or
- pick-up hotel/port.
- There can be no adjustment for unused portions of a program unless
arrangements have been made with our company prior to departure and
confirmed via email.
- If we need to end the trip because our non-smoking policy is not followed, no
refund will be issued on unsued portitons of the tour. Any balance due will be
charged to your credit card; a $125 cancellation fee applies.
- Balance due, if any, will be charged to your credit card, plus applicable
fee.
- A minimum cancellation fee of $25 per tour will be charged to
your credit card depending if you have signed for multiple tours
or combos.
What will happen if my flight or cruise ship will not arrived on time?
- We strongly suggest that you purchase a travel insurance policy in
case flight is canceled or ship has to go to another port due to adverse
weather conditions. - Our staff will keep informed on canceled or delayed flights; you should
contact us as soon as possible either with our office or the driver that
will pick up you or group as per instructions in our agreement (waiting
time, cancellation or rescheduling fees).
- We strongly recommend that you contact us on the phone or send an
email, if possible, informing us on the delay, plus a text message to
designated driver or guide.
INCLEMENT WEATHER POLICIES FOR OUTDOOR
ACTIVITIES
ACTIVITIES
- Severe weather watches mean that severe
weather could occur within the next few hours.
- Severe weather warnings mean that severe
weather is going to occur within 15-30 minutes.
Warnings are proceeded by watches (approx.
- 1-3 hours before).
- If thunder is heard, all activities are cancelled until
30 minutes after the last time thunder is heard.
- If a severe weather watch or warning is issued
(including isolated or scattered thunderstorms),
all outdoor activities will be canceled during the
warned timeline. As this is out of our control, our
Weather Policy applies.
| We reserve the right of admission. |
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| © 1992 - 2023 AdvenTours / Birding PUERTO RICO, updated June 11, 2023. |
| AdvenTours PUERTO RICO is an equal opportunity provider under special permits at El Yunque National Forest (Authorization ID: YNF22030). |
| We appreciate your interest in traveling with us! |
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CANCELED TOURS FOR REASONS OUT OF OUR CONTROL
CANCELED TOURS BY ADVENTOURS / BIRDING PUERTO RICO
- If for any reason local Government order another lockdown, or there is an event, such as: earthquake, hurricane or war,
you will be given a credit from funds we can recover from contractors for the services not used, if applicable. This credit
will be available to use on your next visit to Puerto Rico within the next year.
- Any trip to El Yunque National Forest is subject to delays in the road o closing the Forest due to reconstruction of roads
and facilities due to hurricanes Irma and María. We will give you an alternate date for selected activity or modify the
route or tour you booked with us. If you are unable to accept, you will be allowed to use any money paid in your next
visit to Puerto Rico within the next year.
- No charges for rescheduling your tour.
CANCELED TOURS BY ADVENTOURS / BIRDING PUERTO RICO
- No refunds will be given after 48 hours of completing the online booking.
- Nevertheless, if for any reason after 48 hours of completing the booking onine, we must cancel a departure on which
you are booked and you are unable to accept alternate tour or date/s which will be offered, we will issue a voucher
valid for five years for any money paid.
If after you agree (via email or text message) to an alternate tour or date, you decide to cancel, it will be considered
as a cancellation, henceforth our Cancellation Policy will prevail.
- We strongly recommend that you purchase a travel insurance that covers tours cancellation.
- If we need to end the trip because our non-smoking policy or Covid-19 Protocol is not followed, no refund
- will be issued. Any balance due will be charged to your credit card, including a cancellation fee ($25).
- No charges for rescheduling your tour.
CANCELLATION POLICY ON SPECIAL SHARED EVENTS
- Special Shared Event meanS that Customer A books a regular tour with us and agrees to open selected activity as a
Special Shared Event so that other Customer B can book and share the selected activity with Customer A. The
minimum required in most of our tours is two people.
- All deposits and full payments on Special Shared Events are non-refundable, but Customer A can cancel the activity
within 48 hours from opening the Special Shared Event. Refunds are not available after 48 hours.
- When Customer A is a solo traveler and ask to open the activity as a Special Shared Event, Customer A is
responsible to pay for the minimum required to offer the activity.
- When Customer B is also a solo traveler and books the activity that has been opened as a Special Shared Event,
both customers (A & B) will be paying per person as the minimum of participants has been reached.
- When Customer A decides to cancel, we cannot charge Customer B in order to meet the minimum required as
requested by Customer A. The balance due, if any, will be charged to Customer A. A $25 cancellation fee applies.
- Regardless the reason for the cancellation and the unique nature of our work, we remain firm on our Cancellation Policy
as per this General Terms and Conditions; henceforth, all deposits/payments are non-refundable for shared
events. Thanks for your understanding.
| If you are planning to visit Puerto Rico during the peak of the hurricane season (September or October), please stay informed with weather updates to ensure your safety and minimize disruption. You can visit the National Weather Service in San Juan for accurate information. |