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ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 9:00 PM

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BOOKING ONLINE - TERMS & CONDITIONS

Certified Interpretive Tour Guide Service for the EcoSensitive Traveler

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It is understood that when you complete the booking process, you agree with our Terms and Conditions.

TOURS & ACTIVITIES

We reserve the right to decline or retain any person
as member of the tour at any time.

For maximum enjoyment of your tour, you should be
in a good physical and mental health, able and willing
to actively participate in solo or group events, and to
walk and move about when the tour visits places of
interest which can be reached only on foot, and able
to participate in van, boat, kayak or bike trips.

Trip participants who required any form of assistance
must be accompanied by a travel companion who is
capable of, and totally responsible for, providing
assistance.

It should also be noted that there are attractions
which require walking to observe and enjoy.

Because our programs require walking and due to
space restrictions, we have modified some activities
with wheelchair accessible vehicles. Please contact
us for more information.

If you are going to use your own insect repellent or
sunblock, please be advised that some of our drivers
and guides are allergic to strong perfumes. We will
provide, if needed, insect repellent. We suggest
wearing long pants, long sleeves, and hats.

DO NOT USE spray as it goes to the plants, river
streams and directly to other hikers or visitors in the
area.

A comprehensive sightseeing program is included as
indicated in each itinerary. Please note that when
“see” or “view” are specified in the itineraries, it
denotes an outside view; “visit” or “short stop at”
usually includes entry.

For people with allergies or extreme breathing
conditions, air quality is not the best during the
Hurricane Season due to the Dust of the Sahara,
ashes of Monserrat Volcano combined with possible
high concentration of mold and humidity. These
conditions could happen a few times and the
frequency could vary from one year to the other.

Swimming or stepping in rocks is not allowed during
our activities unless it is included under our Outdoor
Program.

WILDLIFE OBSERVATION: When you book a
wildlife viewing activity, you must bring your own
equipment (binoculars, scope, tripod, camera, lenses,
etc.). We do not provide or rent equipment.

TRANSFERS / TRANSPORTATION / TOURS

A Cleaning Fee will be place on hold to your credit card
upon reservation and it applies to the use of any liquid,
cream or chemical, including, but not limited, sun block,
tanning lotions, insect repellent, etc.

The fee will depend on the type of damage to the vehicle.

If you need to use any lotions or cremes, you should clean
your hands before going inside the vehicle, we strongly
suggest wearing long sleeves/pants.

PET FRIENDLY

TRANSFER services for your dog or cat is available
from/to ports/piers (Old San Juan Port, Ceiba) and
airports (SJU, Borinquen, Mercedita, Ceiba).

SERVICE DOGS - Service dogs are allowed only when
hiring private transportation. You will need to contact
us first as pets are not allowed on all vehicles.
Depending on the vehicle to be used, only lap service
dogs will be allowed.

DAMAGE FEE - A minimum of $250 fee will be placed
on hold to your credit card. Charges will depend on the
type of damage (stains, scratches, bites). Please
contact us before booking.

SEAT BELT

Local Laws require the use of the seat belt on any
vehicle, whether you are seated in the front or last row
of seats.

As a client, you have the responsibility of using the seat
belt immediately you are inside the vehicle and until the
engine is off.

If you are

part of a

birding trip

and you see a bird you

should wait

until the

driver allows

you to

step

out of

the vehicle.

We are not

responsible of

any injury you might have if

you don´t

follow these

instructions.

CAR SEAT

Local Laws require the use of a car seat for children.
This requirement is the same one as in the United
States.

Parents must bring a car seat of each kid according to
their age, height, and weight.

We will not allow children without car seats or seated
on an adult lap.

If you need to feed your baby, we will stop in a safe
place. Remember, cleaning policies apply.

TRASH FREE ZONES

CLEANING FEE - Eating (candies, fruit bars, gum,
etc.), drinking and wet clothes are not allowed in our
vehicles. All items will be placed on the trunk of the
vehicle; we will be providing stops for breaks and snack
time. Cleaning fee starts at $150.

TRASH FREE ZONES apply to all places we visit and to
our vehicles. Driver will check the vehicle for items left
by clients. Any garbage left at the vehicle will be given
back to our clients.

We need vehicles in the best top conditions!

If you are only looking for transfers or transportation
with us, please visit this link before booking online.

NON-SMOKING POLICY

Smoking is not permitted, but if the person does not
follows this policy, a minimum cleaning fee of $250
will be charged.

For more information on our Non-smoking Policy, visit
this link.

LOST AND FOUND

Drivers will inspect the vehcle with the client before they
leave.

We are not responsible for any item left in our
vehicles.

If any item is found, we will notify the client via email.
Client is responsible for the cost of returning

tems

left in

our

vehicles

We encourage our customers to gather all your
luggage, photo equipment, and any other personal
items before drop-off to hotel, port or airport.

DAMAGES TO VEHICLES OR EQUIPMENT

The client is responsible for any damage done to our vehicles
or equipment.

These damages are not covered in the price of any of our
services and will be charged to the leader of the group or
individual traveler before the end of the tour or activity.

A report will be completed by the driver and signed by the
person who booked our service.

We will send a copy of the repairs done to our vehicle through
email upon charging your credit card.

This happened a few years ago when we arrived at El Yunque
National Forest. A client stepped out of the vehicle, lost his
balance and hit our vehicle. Although he apologised and gave
us $40, the cost to repair the damage was $250. As you will
understand, insurance covers a car in movement, not parked.

ADMISSIONS. MEALS, AND FEES

Entertainment, special events, sightseeing tours,
entrance fees, local guides, tips and service charge
are included only as stipulated in the itinerary.

Tip to guide and/or driver are not included in price.
If you want to add a tip to your online booking,
please write amount to be added to your credit card.

Remember to bring cash as balance due is to be paid
cash on site. If at the last minute you want to charge
your card for the balance due, a $10 fee will be
added to your credit card.

AdvenTours PUERTO RICO is an equal opportunity provider under special permits at El Yunque National Forest (Authorization ID: YNF22030).

We appreciate your interest in traveling with us!

LATE ARRIVALS & NO SHOWS

Once you book with us, a driver and vehicle will be
assigned for pick-up / drop-off or for selected tour.
Please remember that we could have another service

tour

scheduled after

yours.

In case you will be late, you should notify us via
email at least 12 hours before pick-up or tour
departure. Most of our administrative partners work
from their home and they have no access to our
office phone.

TOURS & ACTIVITIES

You should arrive for check-in at least 15 minutes
before start time.

Late arrivals - Individuals, cruise ships, flights: a
shorter version of the tour will be offered if time
allows.

No refunds for no-shows. Courtesy waiting time is
15 minutes; driver or guide will wait up to 30 minutes.
applicable, will be charged to your credit card.

CRUISE SHIPS & FLIGHTS

We understand that communication is critical at cruise
ships and airports. You should inform us via phone
and email. If this does not work from your location,
you can use WhatsUp. Please remember that our
staff cannot text while driving, unless they are parked
waiting for you. A waiting fee will apply.

When cruise ships are detoured due to weather
conditions, our Cancellation Policy applies. We will do
our best to reschedule your tour if we have
knowledge of this at least 12 hours before pick-up.
We will issue a voucher to be used within a year for
the money that we can recover; no charge for
reschedule.

LAST MINUTE EXTRA WAITING TIME REQUEST
BY CLIENT - A $75 per hour waiting fee applies after
30 minutes, which will be charged to your credit
card. Please remember that we could have another
service or tour scheduled after yours. A shorter
version of the tour will be offer on late arrivals.

SHARED vs PRIVATE TOURS

When a person books an activity with the minimum required, we open it as a SPECIAL SHARED EVENT in order that
other customers can join.

If you prefer that other customers don´t join you, you should book the activity as a private one.

A bird outing offered as a SPECIAL SHARED EVENT is not considered a bird photography trip, it is only birding.

Bird photography is offered only as a private activity.

In all our bird outings you need to bring your binoculars. If you don´t have binoculars and plan to use your camera with
zoom (long lens), you SHOULD and MUST book a private birding trip, no exceptions. We reserve the right of admission.

Solo travelers opening a SPECIAL SHARED EVENT will be charged the minimum of participants required to offer a trip if
that minimum is not reached.

If a solo traveler decides to cancel and other customers have already booked for that particular activity, the balance due
will be charged to the credit card of the solo traveler who started the reservation.

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