AdvenTours / Birding PUERTO RICO

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787.530.8311

ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 9:00 PM

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BOOKING ONLINE - TERMS & CONDITIONS

Certified Interpretive Tour Guide Service for the EcoSensitive Traveler

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It is understood that when you complete the booking process, you agree with our Terms and Conditions.

AdvenTours PUERTO RICO is an equal opportunity provider under special permits at El Yunque National Forest (Authorization ID: YNF22030).

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All photographic material on this website is copyrighted by AdvenTours and/or its contributing photographers. Photos should not be
reproduced or exploited in any way without written permission from AdvenTours or Birding PUERTO RICO.

preguntame@adventourspr.com

GENERAL INFORMATION

It is understood that by booking our services you agree with these Terms and Conditions.

GIFT CARDS

Gift Cards (Certificates) are sold in our website as cash
gift cards with preselected amounts to be applied
towards any of our half or full days trips.

Terms and Conditions on this page, plus special terms
and conditions per activity applies.

Gift Cards are valid for one year from purchase date.

SMOKING POLICY

Due to the nature of our tours and our company
policy, smoking is not permitted under any
circumstances during our meals, meetings or
tours.

Regulations for smokers have been established by the
Government on public spaces and buildings, hotels,
rooms, restaurants, offices, etc., plus the entrance of
these places.

It is understood that all participants are non-smokers.
Smoking is not allowed at any time (tours, meals,
meetings, etc.); this could be a reason for stop the
activity without refund for unused portions.

If transportation is provided, the person who books
the activity is responsible to inform the rest of the
group about this policy. A cleaning fee will apply.

All selected hotels and restaurants are for non-
smokers.

Drivers and tour guides are not allowed to smoke at
any moment. If one of our guides or drivers smoke
during a tour, please email us.

For donations for the advancement of a cure for
respiratory diseases, please contact the Puerto Rican
Lung Association at http://www.pulmonpr.org.

We reserve the right to decline or retain any person(s) as member of the tour at any time.

PHOTOGRAPHY

BIRD OUTING VS BIRD PHOTOGRAPHY: regular birding
trips are not bird photography trips. Birders use their
binocular to find birds, not a camera. Many birders
don´t like to be mixed with bird photographers.

It is understood that when the main purpose of your
trip is to take pictures of the birds, the trip is
considered a private bird photography trip. Bird
photography trips are birding trips that are offered as
a customized alternative and on a private basis. If you
book a regular trip instead of a bird photography trip,
we will make the necessary changes in your reservation
and charge your credit card for the difference in price
as for this type of activity we take other routes.

If you are looking for a bird photography trip, please
use the BIRD PHOTOGRAPHY option.

When requesting a quote, please let us know the
equipment that you will bring: binoculars, camera,
tripod, etc.

FILMING & RECORDING

Some Government (Federal, State, Municipal) sites
require a special permit that you should show us upon
booking selected activity if you plan to sell your
pictures. Please contact us if you need further
assistance.

Some attractions require special permits by the agency
who manages the facility. To confirm your booking,
you need to submit the authorization to take pictures,
film or record; this includes the use of drones.

If you want to film our guides or drivers while they are
doing their job, for profit or non-profit purposes,
please contact us before booking selected activity. This
applies to individuals and tour operators doing scouting
work.

Drones are not allowed during our activities.

When you book a tour or activity with standards
fares, you should never expect that the tour will be
private. We will fill the capacity of the tour if possible.

Prices are revised at the end of each month and are
valid until August 31, 2023.

If you are planning to book online with several months
ahead of traveling date, please contact us before
booking since extra charges could be applied to your
credit card due to the increase of operative cost.

AdvenTours / Birding PUERTO RICO reserves the right
to increase the price of our activities due to fluctuation
in the cost of gasoline or any other expense related to
selected activity. Nevertheless, we have decided not
increase the cost of our activities in small vehicles up to
4 participants; instead, a $15 - $25 gasoline fee could
be added if gasoline price is higher than $95 per litter.
Gas fee could vary when larger vehicles are used.
Please evaluate this fee before booking your trip.

All prices and discounts are subject to change without
notice.

Written quotations/discounts are valid for 30 calendar
days from the date of quotation/discount and are
subject to availability from the quotation/discount date
to the final booking date. If you want to hold the date

within the next two weeks

a credit card will be needed

and a $250 fee will be placed on hold for 7 days.

Verbal quotations expire 24 hours after they are made.

We reserve the right to revise prices of work in
process, the production of which is delayed for a period
in excess of 30 days due to any act of Buyer.

TRAVEL INSURANCE

AdvenTours is not responsible for the loss, damage,
theft of luggage or personal belongings, or for personal
injury, accidents or illness.

For your protection, we strongly recommended that
you have or purchase adequate insurance, including
trip cancellation and interruption of trip through your
authorized travel agent.

HEALTH CONDITIONS & PROTOCOL

UPDATED MARCH 21, 2023 - We will no longer
require the use of the mask during our on site trips.

Nevertheless, if a client shows any symptom related or
similar to Covid-19 (coughing, sneezing, etc.) the
person will be asked to wear the mask that we will
provide. Face mask will be mandatory in some of our
smaller vehicles.

Physical distance will still be required specially on bird
outings. It is up to each one of our Tour Guides or
Drivers to wear the mask or ask clients to wear the
mask.

If you show any symptom and you are not willing to
use the face mask, we will stop the activity and no
refunds will be given. It is understood that when you
have booked with us, you have read, understand and
agree with this protocol.

For updated travel guidelines to Puerto Rico, please visit
https://www.travelsafe.pr.gov/ and https://www.
discoverpuertorico.com/info/travel-guidelines.

ALLERGIES

If you need to use any special medication due to
allergies reactions or any other health condition, please
let us know in case of an emergency.

Some of your guides or drivers are allergic to strong
perfumes, including insect repellent. We carry insect
repellent in most of our vehicles. Please ask before
using any sun screen or insect repellent lotion, specially
when sharing a trip with other people or using our
vehicles.

LOW BLOOD PRESSURE & LOW SUGAR

Please let us know if you want us to provide a cooler
with electrolyte/energy drinks or juice to be paid on site
or charged to your credit card.

KNEE OR BACK PAIN

Although some walks and hikes are offered on easy or
low-impact trails, you must contact us before booking
you trip.

TOUR PACKAGES, FAMILY VACATION, STUDENT & GROUP TRAVEL

These Terms and Conditions apply to any of our service. Special terms and conditions will be added to customized itineraries, tour
packages, family vacations, student and group travel.

We reserve the right to substitute hotels, if it should be necessary, from those mentioned in our itineraries.

Breakfasts, luncheons, and dinners are included only as specified in the itineraries.

If you require a special diet due to health condition, we should know it before submitting itineraries that include any type
of meal.

Non-smokers. All selected hotels and restaurants are for non-smokers.

Tips are not included in price.

When you book online, the software from the company that handles our booking system (Peek.com) will send us a text
message and an email to confirm or deny your reservation within the next 24 hours. We will proceed to check your answers,
specially the ones related to these terms and conditions, and will contact you on the phone just in case you have
any questions regarding selected service. If needed, we will modify your booking while talking with you on the phone.

For Transfers and Transportation, please visit this link.

We appreciate your interest in traveling with us!

GENERAL INFORMATION

BOOKING PROCESS

PAYMENT METHODS

CANCELLATIONS

TRANSFERS / TOURS

DISCLAIMER

These Terms and Conditions are divided as follows. Please visit provided links and read the information before you book.
When you book online you will find specifics and special terms and conditions depending selected activity.

General Information is included in this section.

Booking Process. Booking online process is explained in this section.

Payment Methods. We accept credit cards through our booking online system. Other payment methods are available.

Cancellations. Cancellations, refunds, Weather Policy, and fees are included in this section.

Transfers / Tours. General information on transfers/transportation, plus late arrivals, tours, lost items, etc.

Disclaimer. When you electronically sign our waivers, you will be receiving a copy via email.

A waiver form will be provided before the trip if you have failed to complete the waivers online.

It is understood that by booking our services you agree with these Terms and Conditions.