AdvenTours / Birding PUERTO RICO

ALLERGIES - If need to use any special medication due to allergies reactions or any other health condition, please let us
know in case of an emergency. Some of your guides or drivers are allergic to strong perfumes, including insect repellent.
We carry insect repellent in most of our vehicles. Please ask before using any sun screen or

insect repellent lotion, specially when sharing a trip

with

other people

When you book online, the software from the company that handles our booking system (Peek.com)
will send us a text message and an email to confirm or deny your reservation within the next 24 hours.
We will proceed to check your answers, specially the ones related to these terms and conditions,
and will contact you on the phone just in case you have any questions regarding selected service.
If needed, we will modify your booking while talking with you on the phone.

We reserve the right of admission.

INSURANCE

AdvenTours is not responsible for the loss, damage, theft of luggage or personal belongings, or for personal injury,
accidents or illness.
For your protection, it is important and strongly recommended that you have or purchase adequate insurance,
including trip cancellation and interruption of trip through your authorized travel agent.

CORONAVIRUS PROTOCOL

For updated travel guidelines to Puerto Rico, please visit https://www.travelsafe.pr.gov/ and https://www.
discoverpuertorico.com/info/travel-guidelines.
It is understood that you have complied with local authorities requirements regarding CORONAVIRUS. We reserve
the right to ask for these documents before starting the trip.
All participants should and must keep from 6 to 9 feet distance from your guide.
To join us, you should and must use your face mask in all our trips. We will only accept clients with the following
face mask: N95, KN95, FFP1, or Surgical Mask 3 Layers (3 Ply).
Whether you are using binoculars or handling a camera, you should and must use your face mask. Birders should
keep your face mask while looking through your binoculars or handling your camera.
When traveling with relatives or friends, the person who books any activity with AdvenTours / Birding PUERTO RICO
is responsible for each one of his/her companions to use the face mask in a proper manner.
Any person that shows symptoms associated with any variant of Covid-19, will not be allowed in any of our

activities. We will follow local authorities requirements and proceed to inform CDC of such incident. We reserve the

right to take your temperature if you show any Covid-19 related symptom.

Deposits and/or payments are non-refundable. If we need to cancel your reservation due to local authorities
restrictions (lockdown) or that you or any other person in your group shows Covid-19 related symptoms, you will
be allowed to use paid amounts in any other time for the next three years.
As with Covid-19 Protocol, the person who books any activity with AdvenTours / Birding PUERTO RICO should and
must inform his/her companions that our activities are for non-smokers and that we don´t allow the use of insect
repellent (ask your guide before using anything with strong perfumes).
AdvenTours / Birding PUERTO RICO can cancel or terminate any activity without refund for unused portions if this
Protocol is not followed.
It is understood that when you complete the booking process and pay required deposit or payment for selected
activity, you agree with our Covid-19 Protocol and our General Terms and Conditions.
As of March 15, 2022, you will be allowed to use any money paid within 1 year instead of 3 years.

CANCELLATION POLICY

All deposits/payments are non-refundable.

WEATHER POLICY

Our staff will be monitoring the weather for your safety through official alerts from the Government. Your guide
and/or driver will cancel or reroute your walk if her/she believes that potentially dangerous situations are probable
due to weather conditions.
When cancellations are made by us, you will be given the option to reschedule the trip or receive a rain check
valid for the next three years as per our cancellation policy. If a client decides to cancel before departure time
due to weather forecast and before our decision making, our cancellation policy will apply as we will not refund your
payment.
As of March 15, 2022, you will be allowed to use any money paid within 1 year instead of 3 years.

CANCELED TOURS BY CLIENTS BEFORE DEPARTURE DATE

Written notice is required for all cancellations 72 hours before departure date.
You will be allowed to use any money paid within the next three years for the same selected tour or any other
activity of the same price. If the price of selected activity has changed, the difference will be charged to your credit
card upon your approval.
Please, do not leave voice messages or send text messages; you must contact us on the phone and send
written cancellation notice via email. Do not assume that we have received the message; always confirm with
our staff if you don´t receive a communication from us; otherwise, balance due will be charged to your credit
card.
As of March 15, 2022, you will be allowed to use any money paid within 1 year instead of 3 years.

CANCELLATIONS (after departure)

There can be no adjustment for unused portions of a program unless arrangements have been made with our
company prior to departure and confirmed via email.
Refunds will not be made for unused hotels, tours or meals, if applicable.
No refund for last minute cancellations, no show at meeting point, or pick-up hotel/port. Balance due, if any, will be
charged to your credit card.
We will keep informed on canceled or delayed flights; you should contact us as soon as possible either with our
office or the driver that will pick up your group.

CANCELED TOURS FOR REASONS OUT OF OUR CONTROL

If for any reason local Government order another lockdown, or there is an event, such as: earthquake, hurricane or
war, you will be given a credit from funds we can recover from contractors for the services not used, if applicable.
This credit will be available to use on your next visit to Puerto Rico within the next three years.
Any trip to El Yunque National Forest is subject to delays in the road o closing the Forest due to reconstruction of
roads and facilities due to hurricanes Irma and María. We will give you an alternate date for selected activity or
modify the route or tour you booked with us. If you are unable to accept, you will be allowed to use any money
paid in your next visit to Puerto Rico within the next three years.
As of March 15, 2022, you will be allowed to use any money paid within 1 year instead of 3 years.

CANCELED TOURS BY ADVENTOURS / BIRDING PUERTO RICO

The only responsibility from AdvenTours / Birding PUERTO RICO is to refund your payment if the activity is canceled
by us prior to departure.
If for any reason we must withdraw a departure on which you are booked and you are already in Puerto Rico,

and you are

unable to accept

alternate

tour

or date/s

which will be

offered,

all monies paid to us on

the

canceled tour will be refunded

including

non-

refundable deposit

within the next 15 working days.

If we need to end the trip because our non-smoking policy or Covid-19 Protocol is not followed, no refund will be
issued.

TRANSFERS / TRANSPORTATION

Due to COVID-19, we are not providing transportation during our trips except for El Yunque EcoTour that is limited
to 3 participants.
Local Laws require the use of the seat belt on any vehicle, whether you are seated in the front or last row of
seats. As a client, you have the responsibility of using the seat belt immediately you are inside the vehicle and until
the engine is off. If you are part of a birding trip and you see a bird you should wait until the driver allows you to
step out of the vehicle. We are not responsible of any injury you might have if you don´t follow these instructions.
Local Laws require the use of a car seat for children. This requirement is the same one as in the United States.
Parents must bring a car seat of each kid according to their age, height, and weight. We will not allow children
without car seats or seated on an adult lap. If you need to feed your baby, we will stop in a safe place. Remember,
cleaning policies apply.
When you meet your guide on site, you should provide your own transportation (car rental).
Commercial vehicles with a driver are not allowed during our trips unless transportation has been arranged by us.
Due to regulations at El Yunque National Forest, commercial vehicles that are not under our special permits are not
allowed to offer transportation to the Forest. This applies to some birding trips, El Yunque Hidden Wonders, Rain
Forest Trek and Mt. Britton Hike.
If you are booking transfers or transportation with us, please visit this link.
Trash free zones applies to all places we visit and to our vehicles. We need vehicles in the best top conditions.

LATE ARRIVALS & NO SHOWS

You should arrive for check-in at least 15 minutes before departure. Deposits are non-refundable. No refunds for
late arrivals or no-shows. Balance due, if any, will be charged to your credit card.
In case you will be late, you should notify assigned guide, driver and/or our office via phone. Please do not send

last

minute text or voice message as they can be

driving

and it is illegal to read/send text or emails in

Puerto Rico

while

driving. Also, messages not necessarily

arrive on

time. There is a

$75 per hour

fee for waiting time

(starts

after 15

minutes of waiting).

Any formal communication regarding your reservation should be made by email using your confirmation number
on the subject line, not by text message, Facebook or WhatsUp to require information once you have booked an
activity or tour.
Our staff will wait a maximum of 15 minutes unless you contact us at least 12 hours before the selected activity to
inform that you will be late. Please remember that we could have another service scheduled after yours. A shorter
version of the tour will be offer on late arrivals. A waiting fee will apply.

TOURS & ACTIVITIES

We reserve the right to decline or retain any person(s) as member of the tour at any time.
We always ask clients to contact us via phone upon arriving in Puerto Rico (2:00 PM through 9:00 PM). If you
don´t have a working cell phone, please ask Concierge or Front Desk to contact us.
For maximum enjoyment of your tour, you should be in a good physical and mental health, able and willing to
actively participate in solo or group events, and to walk and move about when the tour visits places of interest
which can be reached only on foot, and able to participate in van, boat, kayak or bike trips.
Trip participants who required any form of assistance must be accompanied by a travel companion who is capable
of, and totally responsible for, providing assistance.
It should also be noted that there are attractions which require walking to observe and enjoy.
Because our programs required walking and due to space restrictions, customized tours for the handicapped can be
made.
If you are going to use your own insect repellent DO NOT USE spray as it goes to the plants, river streams and
directly to other hikers or visitors in the area.
A comprehensive sightseeing program is included as indicated in each itinerary. Please note that when “see” or
“view” are specified in the itineraries, it denotes an outside view; “visit” or “short stop at” usually includes entry.
For people with allergies or extreme breathing conditions, air quality is not the best during the Hurricane Season
due to the Dust of the Sahara, ashes of Monserrat Volcano combined with possible high concentration of mold and
humidity. These conditions could happen a few times and the frequency could vary from one year to the other.
Swimming is not allowed during any of our activities.
WILDLIFE OBSERVATION: When you book a wildlife viewing activity, you must bring your own equipment
(binoculars, scope, tripod, camera, lenses, etc.). We do not provide or rent equipment.

PHOTOGRAPHY, FILMING, RECORDING

BIRD OUTING VS BIRD PHOTOGRAPHY: regular birding trips are not bird photography trips. Birders use their
binocular to find birds, not a camera. Many birders don´t like to be mixed with bird photographers.
It is understood that when the main purpose of your trip is to take pictures of the birds, the trip is considered a
private bird photography trip. Bird photography trips are birding trips that are offered as a customized alternative
and on a private basis. If you book a regular trip instead of a bird photography trip, we will make the necessary
changes in your reservation and charge your credit card for the difference in price as for this type of activity we take
other routes.
If you are looking for a bird photography trip, please request information, hilda@birdingpr.com.
When requesting a quote, please let us know the equipment that you will bring: binoculars, camera, tripod, etc.
Filming and/or recording are not allowed during our activities (for profit or non-profit). If this is your main purpose
to hire our services, please contact us at preguntame@adventourspr.com.
Some attractions require special permits by the agency who manages the facilities. We will not confirm your
booking until you submit the authorization to take pictures, film or record; this includes the use of drones.
If you want to film our guides or drivers while they are doing their job, for profit or non-profit purposes, please
contact us before booking selected activity.

LOGGING AND MEALS (not available during COVID-19)

We reserve the right to substitute hotels, if it should be necessary, from those mentioned in our itineraries.
Breakfasts, luncheons, and dinners are included only as specified in the itineraries.
If you require a special diet due to health condition, we should know it before submitting itineraries that include any
type of meal.
All selected hotels and restaurants are for non-smokers.

ADMISSIONS AND FEES

Entertainment, special events, sightseeing tours, entrance fees, local guides, tips and service charge are included
only as stipulated in the itinerary.
Tip to guide and/or driver are not included in price.
Remember to bring cash as balance due is to be paid cash on site. If at the last minute you want to charge your
card for the balance due, a $15 fee will be added to your credit card.

SMOKING POLICY

Regulations for smokers have been established by the Government on public spaces and buildings, hotels, rooms,
restaurants, offices, etc., plus the entrance of these places.
It is understood that all participants are non-smokers. Smoking is not allowed at any time (tours, meals,
meetings, etc.); this could be a reason for stop the activity without refund for unused portions.
If transportation is provided, a cleaning fee could apply. The person who books the activity is responsible to inform
the rest of the group about this policy.
Drivers and tour guides are not allowed to smoke at any moment. If one of our guides or drivers smoke during a
tour, please email us.
For donations for the advancement of a cure for respiratory diseases, please contact the Puerto Rican Lung
Association at http://www.pulmonpr.org.

PRICES

When you book a tour or activity with standards fares, you should never expect that the tour will be private. We
will fill the seats to capacity if possible.

AdvenTours / Birding PUERTO RICO reserves the right to increase the price of our activities due to fluctuation in the
cost of gasoline or any other expense related to selected activity. Otherwise, prices valid until February 6, 2022.
Please email us if you want to confirm price. A $5 to $25 fee will be charged to your credit card if gas price is above
90 cents per liter. Please ask before booking this trip.

As of March 11, 2022, gasoline price has increased approximately 25 cents more per liter ($1.13 per

liter). Fee will vary on selected trip. Please evaluate this fee before booking your trip.

BEST PRACTICES

If you are going to use your own spray insect repellent be careful as it goes to the plants, river streams, cars or
visitors in the area; natural ingredients, either cream or lotion is better for the environment.
Trash free zones applies to all places we visit and to our vehicles.

DISCLAIMER

I have read, understand, and agree with the Terms and Conditions. As the undersigned participant, and in
representation of my group, affirm that I am age 18 years or older, that I have read and understand this terms and
conditions and that this is a release of liability, as I am freely signing this agreement.

When you book and pay your non-refundable deposit or full payment of a tour you with AdvenTours / Birding
PUERTO RICO you acknowledge that your participation in our activities entails known and unanticipated risks that
could result in physical or emotional injury, paralysis, death, or damage to yourself, property or third parties. You
also understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the
activity you voluntarily enrolled.

AdvenTours / Birding PUERTO RICO acts only as agent of the hotels, shuttle, tour companies (kayaks, boats,
bicycles, diving, snorkeling, white river rafting, body rafting, caving, spelunking, and any other related activity),
restaurants or owner or contractors, or by persons in their employ, providing accommodations, transportation,
tours, outdoor activities or other services.

AdvenTours / Birding PUERTO RICO, owner, tour guides and/or drivers are not responsible or liable for any act,
injury, loss, death, accident, damage, delay, omission, irregularity or non-performance occurring in connection with
these arrangements.

When booking with us, you acknowledge that you or any anyone from your group is hurt or property is damaged
during your participation in any of our activities, you will be found by a court of Law to have waived your right to
maintain a lawsuit against AdvenTours / Birding PUERTO RICO, our guides and/or drivers or any of the companies
that we act as agents, on the basis of any claim from which you have released us. Henceforth, when you pay for
our services you agree to participate in our activities and use, if applicable, our equipment and facilities, and you
further agree to indemnify and hold harmless AdvenTours / Birding PUERTO RICO from any and all claims which are
brought by and which are in any way connected with such use or participation in any of our activities.

When booking any activity (nature, cultural, outdoors) with AdvenTours / Birding PUERTO RICO, I agree to assume
all risk of personal injury or loss, bodily injury (including death), damage to, or loss, or destruction of any personal
property resulting from or arising out of participation in selected activity. I also release, waive, indemnify, hold
harmless, and discharge AdvenTours / Birding PUERTO RICO, Hilda Morales-Nieves, and any independent contractor
for AdvenTours / Birding PUERTO RICO from all claims, damages, and injuries arising out of the service or activity. I
intend that this agreement shall apply to the fullest extent permitted by law to all claims, regardless of whether
founded, in whole or in part, on any negligent act or omission of any of the released parties.

In case of any claim, only local Laws will apply on any legal issue and should be resolve only in a local court in

Puerto

Rico. All

expenses, including ours and our guides and/or drivers, should and will be paid by the person,

agency,

company or legal firm who

starts the complaint no matter Judge´s decision on the case.

On wildlife observation activities, we cannot guarantee sightings as wild animals are unpredictable. If necessary, we
reserve the right to changes the itinerary in order to improve the trip depending on the season or unpredictable
events that we cannot control. If changes are made prior to the trip, you will be notified.

I recognize and agree that I should follow instructions when participating in any indoor or outdoor activity since it
may be hazardous and involve a risk of physical injury. I expressly assume all risks associated with participating in
the trip, including but not limited to: variable weather conditions; encounters with wildlife; existing and changing

trail

conditions; rocks; stumps; trees; erosion; collisions

with natural objects; man-made objects; or other

persons;

and variations in terrain. Despite all these and other potential risks, I

voluntarily accept all risks and

choose to

participate in the trip.

AdvenTours acts only as agent of the hotels, bus, and boat companies, restaurants or owner or contractors, or by
persons in their employ, providing accommodations, transportation or other services.

We are not responsible or liable for any act, injury, loss, death, accident, damage, delay, omission, irregularity or
non-performance occurring in connection with these arrangements.

AdvenTours / Birding PUERTO RICO reserves the right to decline or retain any person(s) as member of the tour at
any time.

AdvenTours / Birding PUERTO RICO cannot assume responsibility of any fee or cost of travel arrangements not
made through us.

As a visitor, you have the responsability to follow all local municipal, state, and federal government Laws, including
COVID-19 protocols.

BOOKING ONLINE Transfers / Transportation, please visit this link.

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787.530.8311

ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 9:00 PM

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AdvenTours PUERTO RICO is an equal opportunity provider.

Updated March 11, 2022.

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