Do I need to book the tour before arriving to Puerto Rico?
|
In order to guarantee the date/time of the tour we recommend that you book ahead of time; otherwise, you will need to change the
date/time depending to our availability.
|
Then, how do I know that the date I want is available?
|
When you book online, you will see a calendar with all available dates (green) and the time/s the activity is available. Gray color means
that the date is not available.
|
Do you accept last minute bookings?
|
Yes, we do. Availability will depend on the type of tour or activity you will like to book, specially if you need transportation or a specialized
Tour Guide.
|
On last minute bookings, what will be the payment method?
|
There are several ways to pay: we can open a ticket for your online reservation. If you are already in Puerto Rico, you will have the
flexibility to deposit cash on our business account (information will be sent through email) on or before 3 PM the day before the trip.
|
Do you provide transportation?
|
On the description of each tour or event/activity we specify if transportation or pick-up / drop-off is included. If transportation is not
included, we will proceed to quote you; price will depend on your hotel location. The least expensive way will be for you to rent a car and
meet our staff on site. Due to COVID-19, transportation is limited, please contact us if you need transfers or transportation.
|
I am not staying in a hotel, do you still pick me up?
|
If you are staying at the Old San Juan, we pick up at the Sheraton. In you are staying in a remote location and non-touristic areas, we will
need specific driving directions in order to quote you. Pick-up / Drop-off times and prices could vary depending on location.
|
I travel with my service dog.
|
We will appreciate letting us know if you are traveling with a service dog in order to provide you with adequate transportation. In group or
public tours, let us know your needs as we need to check with the other clients is someone is allergic to dog/cat hair.
|
Will you allow me to smoke during the tour?
|
Our tours are offered to non-smokers clients only. Smoking is not allowed in our vehicles, a cleaning fee could apply.
|
Do you allow clients to use playbacks or flash photography during your birding trips?
|
No, we don´t allow playbacks or flash photography. On private sites where we go birding, we ask to turn off the GPS of the cameras.
|
Any restrictions on your tours?
|
|
- Eating/drinking is not allowed in most of the vehicles, please check with the driver or Tour Guide.
- Strong perfumes, nail polish, sunscreen lotions, hand lotions, mosquito repellent SHOULD NOT BE USED inside vehicles. A clean
up fee will be charged, if necessary...please check our General Terms and Conditions.
- If travelling with children, you should comply with local Laws and bring appropriate car seats for your children.
- All passengers MUST use seat belts.
- A/C will be operated only by the driver.
|
I don´t know if my cellphone will work in Puerto Rico.
|
|
- The World will not end if your smartphone does not work in Puerto Rico, you can ask Concierge or Front Desk to contact.
- If you need to contact us, avoid using last minute text messages or emails as communication is not 100% effective after hurricanes
Irma and María. If we don´t answer the phone, please try it again.
- Driving and texting is not allowed in Puerto Rico. We will not answer emails or text messages while driving. If you are
running late for a tour, contact us via phone.
|
