Terms & Conditions
My Title
My Title
My Title
My Title
My Title
My Title
My Title
My Title
My Title
My Title
My Title
My Title
· n a t u r e  ·  a d v e n t u r e  ·  c u l t u r a l  ·  e d u c a t i o n a l ·  t o u r s ·
..
787.530.8311
ADMINISTRATIVE OFFICE HOURS:  MONDAY - FRIDAY 2:00 PM - 10:00 PM
My Title
My Title
My Title
My Title
My Title
My Title
My Title
My Title
Certified Interpretive Tour Guide Service for the EcoSensitive Traveler
.
Do you accept online bookings?

We will be working with a local partner to sell on an exclusive
basis some of our tours/activities, which means that 100% of your
investment will stay in Puerto Rico and not abroad.  All online
bookings will be 100% non-refundable unless you want to book
through our traditional method.

Once we accept booking online, if you are traveling solo, DO
NOT
book online.  Please contact us at your convenience.

Do groups need to make reservations?

Yes, groups over 10 participants will need reservations; special
terms and conditions apply, including full-payment at least one
month before the trip.

Which payment methods you accept?

As of this date, we don´t accept credit cards, nevertheless, you
have several options to choose from as payment method (please
verify which is the best option for your needs as many of these
companies charge a fee).

  1. Direct deposit - you should check if your bank allows
    ACH and it should be free; any fee charged to our bank will
    be payed cash on site.*
  2. PopMoney*
  3. Western Union** (cash on location)
  4. MoneyGram* (cash on location)
  5. Money order only from USPO via certified mail are
    purchase only on location.*
  6. ATH Móvil
  7. Wire transfers must be approved by us, any fee
    charged to us will be covered by customer on site.  This
    fee usually starts in $45.  Funds should be USD and
    available before your trip.**
  8. Online booking is not available at this moment, but we will
    be adding Google Pay as a payment option.

* Used by customers
** Used by customers from Europe, Canadá, and Central/South
América

Which payment methods you don´t accept?

  1. Checks (personal, bank, credit unions, etc.).
  2. Money orders from banks, credit unions, etc.
  3. Credit cards
  4. PayPal, including Xoom and Venmo
  5. Facebook Messenger
  6. Square Cash

Do you sell travel insurance?

AdvenTours is not responsible for the loss, damage, theft of
luggage or personal belongings, or for personal injury, accidents
or illness.

For your protection, it is important and
strongly recommended
that you have or purchase adequate insurance, including trip
cancellation and interruption of trip through your authorized travel
agent.  

Do you sell Gift Certificates?

Gift Certificates are advertised during the high season, but are
available during the year.  These certificates are non-refundable
and valid as per included dates in it.  They are redeemable using
the code provided in your confirmation email.  It is important that
you save any document related to the Gift Certificate purchase.

IMPORTANT NOTES

Before sending payments online, please make sure that the
system used by the company or bank you selected is available in
Puerto Rico.  In the future, these steps will be simplified as we are
evaluating to integrate direct online payments in our website.

Articles

How to send money online   
Direct deposit  
Learn How ACH Payments Work
Q & A
REQUEST AVAILABILITY
RESERVATIONS
PAYMENT METHODS
CANCELLATION POLICY
LIABILITY WAIVER
.
..
© 1992 - 2018, AdvenTours PUERTO RICO.
787.530.8311 (2:00 PM - 10:00 PM, Monday thru Friday)
Home  |  Private Tours  |  Q & A  |  Regional Menu  |  Transfers  |  Contact Us
AdvenTours PUERTO RICO is an equal opportunity provider.
.
STEP 3 – PAYMENT METHODS
  • On all basic trips a non-refundable deposit is always
    required to guarantee the date.  Please refer to table on
    right column.

  • When booking transfers (pick-up / drop-off), a non-
    refundable full-payment is required, plus deposit for
    selected tour.

  • Before sending your payment, please read our Cancellation
    Policy (Step 4).

  • Reservations will be 100% completed after receiving the
    Liability Waiver (Step 5).  Tours will not be offered
    without this document.

  • Please read carefully.  Personal, bank, or credit union
    checks, etc. WILL NOT BE ACCEPTED.

  • If you decide to send a money order we only accept
    money orders from the USPO.  Money orders from
    banks, credit unions, etc. WILL NOT BE ACCEPTED.

  • If your payment method is direct deposit to our bank or
    PopMoney, you will receive a pdf document with pertinent
    information in order to proceed with your payment.  Funds
    in USD should be available immediately.

  • Tours will not be honored if we do not receive complete
    payment as per these terms unless special agreement has
    been approved by the owner of the company by
    written.  If the owner of the company offers you a special
    discount or payment alternatives, please email us and
    confirm the conversation before submitting any payment
    since you will need a special confirmation number from us.

  • No trip or tour will be honored if the balance due has not
    been received; henceforth, late payment could result in
    automatic cancellation of requested services.

  • After we receive your reservation and deposit, an email
    will be sent to you showing the date on which the
    balance is due.

  • On direct deposits, any fee charged by our bank will be
    paid on site, copy of our bank statement will be provided.

  • HOT DEALS require a full non-refundable deposit.

  • The receipt of your non-refundable deposit shall be
    deemed to be consent on all steps included in these
    General Terms and Conditions.
.
IMPORTANT NOTES

Please read this section to learn more on what is or is not included during our tours and activities.

MEALS

  • Eating or drinking is not allowed inside vehicles. Cleaning/Damage Fee will apply if necessary to be paid at the end of the tour or
    activity.

  • Breakfasts, luncheons, and dinners are included only as specified in the itineraries.  On full-day tours, we will stop and provide
    enough time for lunch (not included in price).

ADMISSIONS AND FEES  

  • Entertainment, special events, sightseeing tours, entrance fees, local guides, tips and service charges are not included.

  • If you are traveling with a extended family or a group, please ask them to read these Terms and Conditions.

  • Tip to guide are driver are not included in price.

PET POLICY

  • Damage fee is applicable and will depend on the type of damage (stains, scratches, bites)--minimum fee will be $150.

TOUR PRICE DOES NOT INCLUDE  

  • All items of a personal nature including wine, liquor, soft drinks, mineral water, laundry, items not on regular menus, accident and
    baggage insurance, end-of-tour gratuity to your tour manager, tour guide, driver; and for any personal service rendered and/or not
    included as part of the itinerary, and any items not specifically listed as included.

  • Cleaning fee will be charged to groups upon reservation and it applies to the use of any liquid, cream or chemical, including,
    but not limited, sun block, tanning lotions, insect repellent, etc.  Fee will depend on the type of damage to the vehicle.

  • Smoking is not permitted, but if the person does not follows this policy, a cleaning fee of $250 will be charged.

  • Raining?  Please ask the driver if you can keep your rain poncho as some vehicles don´t have waterproof seats.  A cleaning fee
    could applied.

  • Eating or drinking is not allowed in some of the vehicles, please ask before booking.  When booking a group (5 or more
    participants), a $350 cleaning fee will be charged to groups.  The leader of the group is responsible for any cleaning fee.  The
    driver will inspect the vehicle before leaving the group at hotel, airport or port.  If there is no damage, the fee will be returned in
    cash at that moment.  For individuals or groups up to 4 PAX, this fee will be charge at the end of the tour, if necessary.

  • The client is responsible for any damage done to our vehicles or equipment.  These damages are not covered in the tour price and
    will be charged to the leader of the group or individual traveler before the end of the tour or activity.

  • Taxes are not included in the prices published in this website.  Taxes will be added to the total of amount of selected
    services.

  • Entrance fees are not included in many of our tours and activities since they can vary from the time we update the
    page to the time you take the tour, you will need to add the cost of the entrance fees plus taxes.

  • For your protection, it is important and strongly recommended that you have or purchase adequate insurance, including
    trip cancellation and interruption of trip through your authorized travel agent.  
Updated December 10, 2018.
Instructions

Before booking your trip, please read Steps 1 to 5 from our Terms and Conditions and
write your initials at the bottom of the
Availability Request form in each one of our
tours and activities.  

Special Terms and Conditions apply to groups, custom tours, and all-inclusive tour
packages.
If you agree with these General Terms and Conditions,
please check the
Item "I agree" on the Availability Request
form and
write your name initials and date on the box
provided to the right of the item.
NON-REFUNDABLE DEPOSITS
     
Half / Full / Multi Day Tours
 
Non-refundable deposit
     
30+ days before tour
 
25%
15 to 30 days before tour
 
25%
7 to 14 days before tour
 
25%
Less than 7 days before tour
 
100%
Less than 72 hours before tour
 
100%
     
Pick-up / Drop-off
 
 
     
Less than 72 hours before
 
100%
     
Custom Tours
   
   
 
30+ days before tour
 
50%
15 to 30 days before tour
 
50%
7 to 14 days before tour
 
100%
Less than 7 days before tour
 
100%
Less than 72 hours before tour
 
100%
 
 
 
Hot Deals
 
100%
     
Gift Certificate
 
100%
     
Smoking Cleaning Fee
 
$250.00
     
Cleaning/Damage Fee
 
$150.00+
 
 
 
Balance due at least two weeks before the tour.  Tours will not be
honored
if we do not receive complete payment as per these terms
unless special agreement has been approved
by the owner of the
company by written
.  If the owner of the company offers you
a special discount or payment alternatives, please email us
and confirm the conversation before submitting any payment
since you will need a special confirmation number from us.