| Terms & Conditions |
| · n a t u r e · a d v e n t u r e · c u l t u r a l · e d u c a t i o n a l · t o u r s · |
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| 787.530.8311 |
| ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 10:00 PM |
| Certified Interpretive Tour Guide Service for the EcoSensitive Traveler |
Do you offer pet-friendly tours?
Yes, we do offer pet-friendly tours to El Yunque National Forest
on private (personalized/customized) tours. We will provide a
crate (please let us know dog size). Please be prepared with
leash and poop bags.
Do you accept last minute reservations?
Yes, we accept last minute reservations depending on:
For our business, high season is from September thru April.
We always suggest to make reservations if you are planning to
visit Puerto Rico during that period of time.
Last minute bookings could be higher that advance
payments due to the fluctuation of costs to offer
requested service and availability of our staff, equipment
to be used, etc.
Some tours and/or activities are seasonal (as an example,
white river rafting) and require a minimum of participants to offer
the tour or transfers to selected activity.
After hurricanes Irma and María, some sites are open with
limited access. In February (2018), El Yunque National Forest
allowed outfitters to offer tours twice a week. As of November
(2018) we are now allowed to offer tours three times a week on
limited areas.
Do groups need to make reservations?
Yes, groups over 5 participants will need reservations; special
terms and conditions will apply, including full-payment at least
four weeks before the trip.
I´m traveling alone, what should I do?
In most of the description of our tours you will find the minimum
of participants to offer or guarantee a tour. If a tour is offered
with a minimum of two participants (adults), you must pay for two
seats; if the minimum is four, then you will be paying for those
four seats.
What happens if I need to re-schedule the
date of my reservation?
A rescheduling fee will apply for any requests submitted within
72 hours before any tour. Please refer to cancellation section
for details.
Due to limited access at El Yunque National Forest, a fee
will be charged, which will be equivalent to the number of seats
that we will not be able to sell on the date you have selected.
We reserve the right to retain the full-payment instead of
the non-refundable deposit.
Yes, we do offer pet-friendly tours to El Yunque National Forest
on private (personalized/customized) tours. We will provide a
crate (please let us know dog size). Please be prepared with
leash and poop bags.
Do you accept last minute reservations?
Yes, we accept last minute reservations depending on:
- time of the year that you are traveling
- size and/or composition of your group
- type of tour or activity
- site location and availability
- transportation or transfers request
For our business, high season is from September thru April.
We always suggest to make reservations if you are planning to
visit Puerto Rico during that period of time.
Last minute bookings could be higher that advance
payments due to the fluctuation of costs to offer
requested service and availability of our staff, equipment
to be used, etc.
Some tours and/or activities are seasonal (as an example,
white river rafting) and require a minimum of participants to offer
the tour or transfers to selected activity.
After hurricanes Irma and María, some sites are open with
limited access. In February (2018), El Yunque National Forest
allowed outfitters to offer tours twice a week. As of November
(2018) we are now allowed to offer tours three times a week on
limited areas.
Do groups need to make reservations?
Yes, groups over 5 participants will need reservations; special
terms and conditions will apply, including full-payment at least
four weeks before the trip.
I´m traveling alone, what should I do?
In most of the description of our tours you will find the minimum
of participants to offer or guarantee a tour. If a tour is offered
with a minimum of two participants (adults), you must pay for two
seats; if the minimum is four, then you will be paying for those
four seats.
What happens if I need to re-schedule the
date of my reservation?
A rescheduling fee will apply for any requests submitted within
72 hours before any tour. Please refer to cancellation section
for details.
Due to limited access at El Yunque National Forest, a fee
will be charged, which will be equivalent to the number of seats
that we will not be able to sell on the date you have selected.
We reserve the right to retain the full-payment instead of
the non-refundable deposit.
Q & A
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STEP 2 – RESERVATIONS / BOOKING
- Once you know if selected tour/activity is still available, you are ready to proceed to finish the reservation or booking process.
- If you requested information by email or phone, you should read Step 1 through Step 5 to finish the booking process.
- You should contact us via email and confirm your decision: tour/activity, selected dates, and any other pertinent information related
to your trip, plus selected payment method. Do not proceed to pay through POPMoney or any other online methods before
contacting us.
- Depending on selected payment method, this process could take hours or a few days.
- Reservations and a non-refundable deposit are always required within the next seven (3) days in order to guarantee selected dates
and activities.
- Reservations will be always confirmed when we receive your non-refundable deposit.
- Always confirm prices since it may vary from quotation day to the confirmation day due to changes in the market and the time it
takes you to confirm the date and/or tour.
- On multiday tours, you will receive a BOOKING VOUCHER with all instructions for your trip, including confirmation numbers on
selected activities.
- HOT DEALS reservations require a non-refundable 100% deposit.
- For public events, please follow the special conditions on each event.
- Tours/activities are not guaranteed until we receive a non-refundable deposit within the next seven (7) days or a written notification
that you need more time to plan your trip. Nevertheless, if someone else ask for the same date and we have not received the
deposit nor we have been informed that you need extra time, the date will no longer be hold and will be available for another
customer.
- Larger groups could take longer as you need to contact all participants, special terms and conditions will apply.
- Special terms and conditions also apply for customized or personalized itineraries.
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| AdvenTours PUERTO RICO is an equal opportunity provider. |
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IMPORTANT NOTES
PET POLICY
SMOKING POLICY
|
| Updated March 15, 2019. |
Instructions
Before booking your trip, please read Steps 1 to 5 from our Terms and Conditions and
write your initials at the bottom of the Availability Request form in each one of our
tours and activities.
Special Terms and Conditions apply to groups, custom tours, and all-inclusive tour
packages.
Before booking your trip, please read Steps 1 to 5 from our Terms and Conditions and
write your initials at the bottom of the Availability Request form in each one of our
tours and activities.
Special Terms and Conditions apply to groups, custom tours, and all-inclusive tour
packages.
| If you agree with these General Terms and Conditions, please check the Item "I agree" on the Availability Request form and write your name initials and date on the box provided to the right of the item. |
| Any formal communication regarding your reservation should be made by email using your confirmation number on the subject line. You should not use text message, Facebook or WhatsUp to require information once you have booked an activity or tour. |
| Emergency information - in case of an event and we need to contact your relatives, please inform your driver or guide who they should contact and phone number to call. |